Sustainment Product Support Specialist
GENERAL FEATURES
- Graduated from Aviation Management, Business Administration or Engineering undergraduate departments of universities
- Having experience in similar roles in defense, aerospace or manufacturing industries
- Having the ability to use MS Excel and other MS Office programs in advanced level
- Preferably having the knowledge of Wings MRO System.
- Having the English skills, strong communication, presentation and reporting skills
- Focused on service quality and customer satisfaction
- Having strong planning, quick decision making and coordination skills
- Having strong communication skills and prone to teamwork
- Having responsible, analytical-thinking and result-oriented attitudes in a dynamic environment
- Knowing how to work carefully, meticulously and in accordance with the record archiving system
- No obstacle to travel or field assignments
- Having the ability to adapt to flexible working hours in a busy work schedule
- To have completed military service for male candidates
JOB DESCRIPTION
- Taking part in the operation processes carried out based on product support management
- Carrying out user-based product support requests and providing technical support
- Management of relevant documentation, costing, archiving and data entry processes related to the contract
- Carrying out the warranty management operations
- Monitoring user inventory and preparing availability reports
- Controlling the data entries of the processes through the MRO program and providing the necessary feedback
- Determining strategies to foresee the risks associated with the product support activities and keep the situation under control in accordance with the contract.
- Periodically reporting the contractual compliance status of the product support operations and preparing presentations to the relevant departments and managers.